Frequently Asked Questions
Everything you need to know about our custom PS4 controllers and mods.
Are these official Sony DualShock 4 controllers?
Yes, we exclusively use brand new, authentic Sony DualShock 4 controllers as the base for all our modifications to ensure the highest build quality and connectivity.
Will these mods give me an unfair advantage in online play?
Our mods, such as rapid fire and macro remaps, are designed to enhance your gameplay experience. While they are legal for casual play, we recommend checking specific tournament regulations if you plan to use them in professional esports competitions.
How long does it take to build and ship my custom controller?
Each controller is hand-assembled by our technicians. Standard processing time is 3-5 business days, followed by 2-4 days for domestic shipping via tracked courier services.
What kind of warranty do you offer on modified parts?
We provide a comprehensive 90-day warranty on all internal modifications and custom parts. This covers any technical defects or malfunctions resulting from the modding process.
Can I return a custom-designed controller if I change my mind?
Because custom controllers are built to your specific color and feature requests, we cannot accept returns for a full refund. However, if there is a technical issue, we will repair or replace the unit under our warranty policy.
Do the mods work with all PS4 games?
Most mods, including rear paddles and trigger stops, are hardware-based and work with all games. Software-based mods like Rapid Fire are optimized for popular FPS titles like Call of Duty, Apex Legends, and Destiny 2.